Terms of service

OVERVIEW

This website is operated by Goldener Wahl. Throughout the site, the terms “we”, “us” and “our” refer to Goldener Wahl. Goldener Wahl offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Refund Policy: goldenerwahl.com/policies/refund-policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more details, please review our Refund Policy: goldenerwahl.com/policies/refund-policy.

SECTION 7 - SHIPPING POLICY

We offer worldwide shipping on all our products. Orders are processed within 1-3 business days. Shipping times vary depending on your location and the shipping method selected at checkout. Below are the estimated shipping times:

Domestic Shipping (Germany): 2-5 business days
Europe: 5-10 business days
North America: 7-14 business days
Asia: 10-20 business days
Australia and Oceania: 10-20 business days
Rest of the World: 10-30 business days

You will receive a confirmation email with tracking information once your order has been shipped. The tracking number will allow you to monitor the status of your shipment and its estimated delivery date. You can track your order through the link provided in the email or by visiting our website and entering your tracking number in the tracking section.

Benefits of Tracking Your Order:

Real-Time Updates: See the current status of your shipment in real-time.
Estimated Delivery Date: Know when to expect your package.
Peace of Mind: Reduce anxiety by knowing the location of your package.
Problem Resolution: Quickly resolve any issues with your shipment.
Proof of Delivery: Have proof that your package has been delivered.
Convenience: Track your package from anywhere using your smartphone or computer.
Transparency: Stay informed every step of the way.
Improved Customer Service: Get accurate and timely information about your shipment.

Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.

SECTION 8 - RETURN POLICY

We want you to be completely satisfied with your purchase. If you are not satisfied, you may return the item within 30 days of receipt for a full refund or exchange, subject to the following conditions:

The item must be in its original condition and packaging.
Proof of purchase is required.
Shipping costs for returns are the responsibility of the customer, unless the item is defective or incorrect.

To initiate a return, please contact our customer service team at support@goldenerwahl.com. For more details, please review our Refund Policy: goldenerwahl.com/policies/refund-policy.

SECTION 9 - INTERNATIONAL RETURN POLICY

For our international customers, we offer a 30-day return policy from the date of receipt. The item must be in its original condition and packaging, and proof of purchase is required. Please note that international return shipping costs are the responsibility of the customer, unless the item is defective or incorrect. Customs duties and taxes paid on international orders are non-refundable. To initiate an international return, please contact our customer service team at support@goldenerwahl.com.

SECTION 10 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional.