Warranty Policy

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Warranty Policy – Goldener Wahl

Last Updated: August 2026

We stand behind what we make — and we want you to love it for years.

Every Goldener Wahl product is crafted with care, precision, and premium materials. But we also know that sometimes things don't go as planned. That's why we've created a warranty as reliable as our products — simple, fair, and built for your complete confidence.

24-Month Warranty Under EU Law

At Goldener Wahl, we stand behind the quality of every product we sell. All purchases are covered by our 24-month statutory warranty under EU law, starting from the order date.

Warranty at a Glance:

Period: 0–24 months from order date
What we cover: Full product replacement or repair + free shipping both ways
What you pay: Nothing. 100% free for you.

The First 24 Months – Fully Covered

If your product shows a material or manufacturing defect within 24 months of purchase, we cover 100% of the costs — including return and replacement shipping. No charges to you.

Eligibility:

This warranty applies to all Goldener Wahl products purchased directly through our website or from authorized retailers. It applies to the original purchaser and is non-transferable. Proof of purchase (order number or order confirmation) is required for all warranty claims.

How to Submit a Warranty Claim

To make a warranty claim, contact our support team at info@goldenerwahl.com with the following:

Your order number
A description of the issue
Photos or a video clearly showing the defect

Step-by-Step Process:

1. Contact us — Email info@goldenerwahl.com or call +49 163 9529388 with your order number and issue description.
2. Review — Our team reviews your claim and responds within 1–2 business days.
3. Approval — If approved, we send you a free prepaid return label.
4. Replacement — Once received, we ship your replacement within 2–3 business days.

Not Covered

❌ Physical damage from misuse, accidents, or neglect
❌ Normal wear and tear (e.g. scratches, faded surfaces, worn ear pads)
❌ Damage from unauthorized modifications or repairs
❌ Products purchased from unauthorized retailers
❌ Loss or theft

Frequently Asked Questions

Q: Do I need to register my product for the warranty?
A: No — your order number is sufficient to verify the purchase date. Please keep your order confirmation as proof.

Q: What happens if my product is no longer available?
A: If your exact product is discontinued, we will offer a comparable replacement of equal or greater value at no extra charge.

Q: How long does the replacement process take?
A: Once your claim is approved and your return is received, we ship your replacement within 2–3 business days.

Q: Do I need to return the defective product?
A: Yes. Please return the defective product using the free prepaid return label we provide. We cover return shipping for the full 24-month warranty period — at no cost to you.

Q: Is the warranty transferable to a new owner?
A: No — this warranty applies only to the original purchaser and is non-transferable.

Our Promise to You

✅ 24 months of coverage — every product protected for two full years
✅ 100% free — including return shipping for the full 24 months
✅ Fast replacement — shipped within 2–3 business days
✅ 1–2 day response — our support team acts quickly

Questions? Our support team is happy to help: info@goldenerwahl.com | +49 163 9529388