Shipping policy
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Shipping Policy — Goldener Wahl
Fast, reliable delivery — straight to your door
At Goldener Wahl, we know how much you're looking forward to your premium products. That's why we ship every order with care, speed, and full transparency — so you always know exactly when to expect your package.
1. Processing Time
All orders are processed within 1–2 business days after payment confirmation. You will receive a confirmation email once your order is being prepared for shipment.
Note: Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Destinations & Regions
Domestic: Germany.
Europe (EU): All European Union member states.
International: UK, United States, Canada, Australia, India, and select destinations worldwide.
3. Shipping Rates & Delivery Times
| Region | Standard (4.99 EU) | Express (9.9 EU) | Free Shipping |
| Germany | 6–13 business days | 5–7 business days | From 79 EU |
| Europe (EU) | 9–18 business days | 5–10 business days | From 79 EU |
| UK, US, CA | 10–18 business days | 6–10 business days | From 79 EU |
| Australia, India | 14–22 business days | 6–12 business days | From 79 EU |
| Rest of World | 15–20 business days | 10–15 business days | From 79 EU |
Free Returns: All orders include free returns for 30 days. No minimum purchase required. Prepaid return label included.
💡 Important: All shipping fees are shown clearly at checkout before you complete your purchase. We believe in upfront pricing with zero hidden fees
4. Tracking & Delivery Partners
Once your order ships, you will receive a tracking number by email so you can follow your package every step of the way.
We partner with trusted carriers:
· DHL
· FedEx
· UPS
5. Customs, Duties & Taxes
Inside the EU: No additional customs duties apply. The price you see at checkout is the final price.
Outside the EU: The recipient is responsible for any import duties, customs fees, or local taxes that may apply. These charges are not included in our shipping fees and vary by country.
⚠️ Please note: Goldener Wahl has no control over customs processes or import fees. We recommend checking with your local customs office before placing an order.
6. Damaged or Lost Shipments
Your delivery is fully insured. If your package arrives damaged or fails to arrive, please contact us immediately at:
📧 info@goldenerwahl.com
Please include your order number and, if applicable, photos of the damaged packaging or product. Our team will resolve the issue promptly.
Summary — Quick Reference
- Processing Time: 1–2 business days.
- Tracking: Included with every order.
- Insurance: Fully insured shipments.
- Free Shipping: On orders over 79 EU.
- Free Returns: 30 days, no minimum, prepaid label.
- Carriers: DHL, FedEx, UPS.
- Customs - EU: Included • Non-EU: Recipient's responsibility.
Questions about shipping? We're here to help.
Thank you for shopping at Goldener Wahl.