Contact information
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Contact Information – Goldener Wahl
Last Updated: August 2026
Get in Touch
We're here for you! Whether you have a question about our products, need help with your order, or simply want to learn more about Goldener Wahl — our customer service team is happy to assist.
Company Details
- Company Name: Goldener Wahl
- Owner: Basel Shams Eddin
- Address: Salizestrasse 10, 65203 Wiesbaden, Germany
- Phone: +49 163 9529388
- Email (General): info@goldenerwahl.com
- Email (Support): support@goldenerwahl.com
- VAT ID: DE416167698
- Slogan: "Elegance in Every Choice"
How to Reach Us
📧 By Email
For general inquiries, orders, and product questions:
info@goldenerwahl.com
For returns, exchanges, and order support:
support@goldenerwahl.com
📌 Please include your order number in all support-related emails so we can assist you faster.
📞 By Phone
Our customer service team is available:
- Monday – Saturday: 9:00 AM – 6:00 PM (CET/CEST)
- Sunday: Closed
Response Times
- General inquiries (info@): Within 24 hours
- Support/Returns (support@): Within 12 hours (business days)
- Urgent order issues: Within 4 hours (business hours)
We do our best to respond to all inquiries as quickly as possible. During peak periods, response times may be slightly longer — thank you for your patience.
Social Media
Stay connected with Goldener Wahl:
- Instagram: instagram.com/goldenerwahl
- TikTok: tiktok.com/@goldener.wahl
- Facebook: facebook.com/goldenerwahl
- YouTube: youtube.com/@goldenerwahl_official
Further Legal Information
- Terms of Service
- Refund & Return Policy
- Cancellation Policy
- Privacy Policy
- Shipping Policy
- Legal Disclosure (Impressum)
We look forward to welcoming you and assisting you with your Goldener Wahl experience.


