Payment Policy
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Payment Policy – Goldener Wahl
Last Updated: August 2026
At Goldener Wahl, we want to provide you with a secure, transparent, and seamless payment experience. Here you will find all important information about accepted payment methods, security, and processing.
1. Accepted Payment Methods
| Payment Method | Provider | Availability |
|---|---|---|
| Credit Card | Visa, Mastercard, American Express | Worldwide |
| PayPal | PayPal (Europe) S.à.r.l. | Worldwide |
| Klarna | Klarna Bank AB | EU, UK, USA, Canada |
| Sofortüberweisung | Sofort GmbH | Germany, Austria, Switzerland |
| Apple Pay | Apple Inc. | Worldwide (iOS devices) |
| Google Pay | Google LLC | Worldwide (Android devices) |
| Shopify Payments | Shopify Inc. | Worldwide |
2. Payment Processing
Payment processing is handled by Shopify Payments and our partners:
- Shopify Payments — Processing of credit card payments
- PayPal (Europe) S.à.r.l. — Processing of PayPal payments
- Klarna Bank AB — Processing of Klarna payments (invoice, installments, Sofortüberweisung)
- Sofort GmbH — Processing of Sofortüberweisung payments
3. Security
Your security is important to us. All payments are transmitted with SSL encryption (Secure Socket Layer). Your payment data is not stored on our servers — processing is carried out exclusively by our certified payment service providers.
We comply with PCI-DSS standards (Payment Card Industry Data Security Standard) to protect your credit card data.
4. Payment Deadline
Payment is due immediately after order completion.
- For Credit Card, PayPal, Sofortüberweisung, Apple Pay, Google Pay — the charge is made immediately.
- For Klarna Invoice — Klarna's separate payment terms apply (payable within 14–30 days, depending on the country).
- For Klarna Installments — Klarna's separate installment payment terms apply.
5. Refunds
Refunds will be credited to your original payment method within 14 days after approval.
| Payment Method | Refund Timeframe |
|---|---|
| Credit Card | 5–10 business days (depending on your bank) |
| PayPal | 1–3 business days |
| Klarna | 3–7 business days |
| Sofortüberweisung | 3–5 business days (transfer back to your bank account) |
| Apple Pay / Google Pay | 5–10 business days |
6. Payment Errors & Declines
If a payment fails or is declined, you will receive an automatic notification via email. Possible reasons:
- Invalid or expired credit card
- Insufficient funds
- Incorrect entry of payment details
- Security concerns from your payment provider
If you experience any issues, please contact us at info@goldenerwahl.com — we will be happy to help.
7. Currency
All prices on our website are listed in Euros (€). For payments with PayPal or Credit Card, your payment provider may perform a currency conversion. The actual charge may vary depending on the exchange rate and fees of your provider.
8. Data Protection for Payments
Information on how your personal data is handled during payments can be found in our Privacy Policy.
9. Contact
Goldener Wahl – Basel Shams Eddin e.K.
Email: info@goldenerwahl.com
Phone: +49 163 9529388
Address: Salizestrasse 10, 65203 Wiesbaden, Germany